Free Fast DeliveryAll orders are shipped for FREE
Free Fast DeliveryAll orders are shipped for FREE
Quick Turnaround Times
Tried and TestedWe have been trading for over 45 years
We, Kestrel Print Limited, operate the website www.kestrel-printing.co.uk. Our company is registered in England under the company registration number 10906262, and our registered office is at 1007 London Road, Leigh-on-Sea, Essex SS9 3JY. Our VAT number is 275 5532 83.
The Trading relationship:
By placing any order with Kestrel Print Limited, you (the client) confirm that you are at least 18 years old and are legally capable of entering into binding contracts.
After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us and we will inform you if for any reason we cannot process your order from your details provided. The contract between us will only be formed at the point that we send you our order confirmation email.
Availability and Delivery
Your order placed, will be fulfilled by the delivery date agreed, or from our stated delivery schedule (see deliveries section). In exceptional circumstances we may inform you of a new delivery date.
Risk and Title
The products will become your responsibility from the time of delivery. Ownership of the products will only pass to you when we have received full payment of all sums due in respect of the products, including delivery charges if applicable.
Prices and Payments
The price of the products and our delivery charges (if any) will be as quoted on our quotation, except in cases of obvious error.
Unless stated otherwise, product prices are delivered Free of charge, and product prices are exclusive of VAT. VAT is added (at the applicable rate) during the invoicing process based on the final value of your order including delivery.
Items that are VAT exempt are determined by HM Revenue & customs and will be actioned by Kestrel Print Limited. Payment for all orders must be settled within the agreed terms unless, as a business, we have an account set up where payment will be strictly 15 days from date of Invoice).
Product prices and delivery charges are liable to change from time to time, changes will not affect orders in respect of which have already been sent an order confirmation email (subject to any change in the law).
Our site contains a large number of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavor to verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch by us. Unless we determine otherwise, all invoices are payable within 15 days of the invoice date.
If a product’s correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product.
If the pricing error is obvious and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.
We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.
In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:
All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.
Refunds, Returns and Reprints:
It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address sales&kestrel-printing.co.uk or by calling 01702 444888. Please make sure to include your job refernce number in the subject line. In order to qualify for a full refund you will need to email us within 2 days of order receipt. We will also require you to return a sample or photographic evidence of the issue.
We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, with any applicable delivery charges [and any reasonable costs you incur on returning the item to us].
If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must call our team on 01702 444888 so we can process and reprint your order immediately.
If, when delivered, the printed product cannot be used because there is no packaging or the content is completely ruined, please do not accept the material and mark the refusal on the document provided by the courier. You must then call our team 01702 444888 to inform us of the issue so we can proceed and reprint your order immediately.
We warrant to you that any product purchased from Kestrel Print Limited will, on delivery, conform (in all material respects) with its description (including any file provided by you), be of satisfactory quality, and be reasonably fit for purposes commonly associated with the product.
Kestrel Print Limited Liability
We will not be liable for losses that result from our failure to comply with the Terms that fall into the following categories (even if such losses result from our deliberate breach):
Nothing in these Terms excludes or limits our liability for:
If we fail to comply with these Terms we shall only be liable to you for the purchase price of the products.
Please note that it is your responsibility to comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Our Right to Vary These Terms and Conditions:
We reserve the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and Terms in force at the time that you order products from us, unless any change to those policies or Terms is required to be made by law or governmental authority. In this case it will apply to orders previously placed by you, or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation email. In this case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.
Agreement and third party rights:
These Terms (and any document referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.
We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms or the documents referred to in them.
A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
Law and Jurisdiction:
Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.
We have been using ”Kestrel Print” since February 2020 and found their service to be 5 Star.
Keith has helped us tremendously with his advice and experience in selecting colours and fonts for our new sleeve covers for our food containers, which are a total of 14 different colours! This has no doubt impacted on our current market status increasing sales due the popularity of the visual impact of our product.
Nothing is to much trouble for him he wants our business to succeed as much as we do!
I value his opinion on the finish product and have not been disappointed!
I would highly recommend them for their expertise, finish product and timely delivery of end product.
I approached Kestrel as an early career artist and poet with a remit to produce copies of my inaugural poetry chapbook: they have been unbelievably helpful with both a no-nonsense approach, and impeccable remote support during what remains a very trying time for business in general. I was able to provide my own proofs and artwork which made this whole process virtually stress-free, and was advised at every stage of the process what my final product would look like. I fully expect to return to Kestrel for years to come, as I doubt I’ll find anyone else as willing to go the extra mile for their customers as Keith and his team were willing to do.
After experiencing issues with other printers it was so nice to find Kestrel Print. Keith has always helped us through all of our printing projects and we would not think of looking anywhere else. Fantastic quality and great service.
We have worked with Kestrel Printing for many years and have a great relationship with them. They understand what we do and what we need and can be relied upon to do a great job sticking to agreed timescales. We use them for all our printing needs.
We began to use Kestrel Printing initially as they were cheaper than our existing supplier, we have stayed with them since as the pricing is good and the quality of their work is excellent. On the rare occasion of having a problem it has been rectified promptly.
They have been very helpful in the changes in design of our bespoke company calendar, as a result we have done very well in the UK Calendar Awards, usually short listed as finalists and often coming second only to Pirelli.
Overall a superb company producing excellent work and always willing to help with any new printing we require.